Privacy Policy

Effective Date: February 3, 2026
Last Updated: February 3, 2026

RISE United LLC ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.riseunitedva.com and associated sites.

Please read this Privacy Policy carefully. By using our website, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

Fill out contact forms or join our mailing list
Purchase books, digital products, or business tools
Subscribe to The Great Hall membership
Create an account on our website
Communicate with us via email or phone
Participate in surveys, contests, or promotions

This information may include:

Name (first and last)
Email address
Mailing address
Phone number
Payment information (processed securely through third-party processors)
Business information (if purchasing business tools)
Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website
Date and time of visit
Device information (mobile vs. desktop)

This information is collected through cookies, web beacons, and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

Business Operations

Process and fulfill orders for books and digital products
Manage The Great Hall membership subscriptions
Send order confirmations and shipping updates
Process payments securely
Provide customer support

Communications

Send newsletters and updates about RISE United, EchoForge Press, and our brands
Notify you about new products, books, and offerings
Respond to your inquiries and requests
Send important notices about changes to our policies or services

Marketing and Improvement

Understand how you use our website
Improve our website, products, and services
Develop new products and offerings
Personalize your experience
Conduct research and analysis

Legal Compliance

Comply with legal obligations
Enforce our Terms of Use
Protect our rights, property, and safety
Prevent fraud and abuse

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who assist us with:

Email marketing (e.g., Mailchimp, ConvertKit, or similar platforms)
Payment processing (e.g., Stripe, PayPal, or similar secure processors)
Website hosting (Wix)
E-commerce platforms (for book sales)
Analytics (Google Analytics or similar)
Shipping and fulfillment (for physical products)

These providers only have access to information necessary to perform their services and are obligated to protect your information.

Business Transfers

If RISE United LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our legal rights.

With Your Consent

We may share your information for other purposes with your explicit consent.

4. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us understand how you use our website.

How We Use Cookies

Essential cookies: Required for website functionality
Analytics cookies: Help us understand site usage and improve performance
Marketing cookies: Allow us to show relevant content and advertisements

Your Choices

Most browsers allow you to control cookies through settings. Note that disabling cookies may affect website functionality.

5. Third-Party Websites and Services

Our website contains links to third-party websites, including:

The Great Hall membership platform (thoragreyhawk.com)
Adventures on Sparkly Pond (sparklypond.com)
Social media platforms
Book retailers (Amazon, Books.by, etc.)
Merchandise stores (Bonfire)

We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

6. Email Marketing

Newsletter and Updates

When you join our mailing list, you consent to receive:

Updates about new books and publications
Information about The Great Hall and membership offerings
Business tool announcements and resources
General RISE United news and updates

Unsubscribe

You may unsubscribe from marketing emails at any time by:

Clicking the "unsubscribe" link in any email
Emailing us at robin@riseunitedva.com
Updating your preferences in your account settings (if applicable)

Note: Even if you unsubscribe from marketing emails, we may still send transactional emails (order confirmations, shipping notifications, account updates).

7. Data Security

We implement reasonable security measures to protect your information, including:

Secure Socket Layer (SSL) encryption for data transmission
Secure payment processing through PCI-compliant processors
Regular security assessments
Limited access to personal information
Secure hosting infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations (tax records, transaction history)
Resolve disputes and enforce our agreements
Maintain The Great Hall membership records for active members

When information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Update your contact preferences

Data Portability

You may request a copy of your personal information in a portable format.

Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

Opt-Out

You may opt out of:

Marketing communications (while still receiving transactional emails)
Certain data collection practices

How to Exercise Your Rights

To exercise any of these rights, contact us at robin@riseunitedva.com with your request.

10. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

Note about Adventures on Sparkly Pond: While we publish children's books and Young Adult novels, our website and e-commerce functions are designed for adult users (parents, educators, gift-givers). If you are under 13, please have a parent or guardian use our website on your behalf.

If we become aware that we have collected information from a child under 13, we will delete it promptly.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the categories and specific pieces of personal information we collect
Right to Delete: You can request deletion of your personal information
Right to Opt-Out: You can opt out of the "sale" of personal information (note: we do not sell personal information)
Right to Non-Discrimination: You have the right to not be discriminated against for exercising your privacy rights

To exercise these rights, email robin@riseunitedva.com with "California Privacy Request" in the subject line.

12. International Users

RISE United LLC is based in the United States. If you are accessing our website from outside the U.S., please be aware that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.

By using our website, you consent to the transfer of your information to the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

We will update the "Last Updated" date at the top of this policy
For material changes, we will provide notice via email or website banner
Your continued use of the website after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

14. Do Not Track Signals

Some browsers support "Do Not Track" signals. Our website does not currently respond to Do Not Track signals, though you can control cookies through your browser settings.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RISE United LLC
6841 Forest Hill Ave, Unit #298
Richmond, VA 23225

Email: robin@riseunitedva.com
Phone: 1-304-804-RISE (7473)

For privacy-specific inquiries: Please include "Privacy Policy Question" in your subject line.

Summary of Key Points

We collect information you provide and automatic browsing data
We use information for business operations, communications, and improvement
We do not sell your personal information
You can unsubscribe from marketing emails anytime
We use secure methods to protect your data
You have rights to access, correct, and delete your information
Contact us with any privacy questions or concerns

RISE United llc